4 Tips to Create Great Incentives for Your Customer Service Team

December 8th, 2016

With the holidays right around the corner, you may be thinking of how your customer service team impacts your company’s reach to consumers. Regardless of how your company interacts with customers, these employees are the lifeblood of your business. So how can you create great incentives to show your customer service team how much they mean do your industry? Here are 4 tips to consider this season and all year long.

1. Have both team and individual awards.

When recognizing contributions to the company, be sure to pay equal attention to individual accomplishments and teamwork. You want to encourage teamwork by rewarding groups of employees who have worked well together. But you also want to recognize individual accomplishments along the way. Create a good balance that will provide encouragement, healthy competition, and working together.

2. Reward quality in attendance, professionalism, and accuracy.

There are many things you can recognize besides sales or profit. Pay attention to employees who excel at other aspects of business. Is there someone who rarely misses days of work? Reward them for attendance. Did you get good feedback from a client? Reward them for professionalism? Have they gone several months without a mistake? Reward them for accuracy.

3. Have a balance of money and non-money rewards.

Money is always a strong motivator, so make sure that you’re giving bonuses for performance or other milestones. But consider other rewards to help encourage your staff to work to their full potential. Many employees suggest that additional PTO days are even more valuable than gold. Or, provide personalized gifts that let them know you’re paying attention.

4. Ask for staff input on incentive programs.

To create a positive and robust incentive program, consider getting input from your staff. They will know what they want, know the ways they want to perform, and can help you put something together that everyone will like and aspire too. This is a great way to get people involved in the process and engaged in the activities that help them reach the company goals.

Are you looking for the right employees for your customer service team? Contact Meador Staffing today to work a leader in staffing in Texas.

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