Become a Great Call Center Manager in 2018

December 7th, 2017

Did you know that managing a call center is very different than other types of management positions? In this case, you need to ensure your staff is up to date with the latest news, policies, and information, as well as manage the caller experience every day. Priorities and details may change weekly or even daily. If you want to establish your places as a top quality call center manager, here are some ways you can stand out in your field.

Manage different personalities.

There is no cookie-cutter option for call center employees. And when you’re working with a high volume of call center representatives, you’re going to be face to face with all different kinds of personality types. It’s your job as their manager to be able to work with all of them effectively and efficiently. Learning how to manage different personality types will help you flourish as a manager.

Determine the right metrics.

Management can be very reactionary, but this shouldn’t be the basis for all evaluation. Instead, make sure you’re using the right metrics to measure employee performance, employee and caller satisfaction, and other aspects of the day to day call center environment. These reports will help you see patterns over time and be able to manage appropriately.

Be solutions oriented.

Due to the nature of the job, there will undoubtedly be problems that occur in the workplace with your representatives. But rather than a kneejerk reaction, as a manager, you should be trying to determine the best solutions. Always approach a problem with the idea that it can be solved. Complaining about solutions won’t be productive for anyone.

Work with a staffing agency.

Call centers have high turnover no matter how good a manager you are. With that in mind, it’s important to establish a good relationship with a source for new valuable candidates. You can work with a staffing partner who specializes in call center placements who can help you find good replacements quickly and not impact your employee productivity.

Work With a Top Staffing Agency in Pasadena TX

Are you looking for the right employees for your call center? Contact Meador Staffing today to get started on working with a top staffing agency in Pasadena TX.

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Quotes to Show Gratitude Every Day

November 30th, 2017

Now that Thanksgiving has passed us by and we’re starting to get ready for the December Holiday season, we should continue to take the time to be grateful every day. Gratitude shouldn’t be reserved for one Thursday in November, it should be a mindset to help you every day of the year. If you want to be more grateful this year and into 2018, here are some wise words to give you continued inspiration through the season and beyond.

1. “Feeling gratitude and not expressing it is like wrapping a present and not giving it.” William Arthur Ward.

Don’t just think it, say it. No matter what, and no matter when. If you are thankful for the actions of others, tell them. If you are thankful for a situation or an outcome, say it out loud. Gratitude is contagious and if you begin to spread it, a culture of gratitude will emerge.

2. “As we express our gratitude, we must never forget that the highest appreciation is not to utter words but to live by them.” John F. Kennedy.

Additionally, just saying the words is a great start, but thankfulness is an attitude. It involves more than just statements but actions that demonstrate your gratitude toward others in your family, work, and community.

3. “Silent gratitude isn’t very much to anyone.” Gertrude Stein.


W
e can’t stress enough that the true key to having gratitude in your life is expressing gratitude towards others. Say it loud, say it often, and don’t only say it when expected. Silence is the killer of gratitude and, often, productivity as well.

4. “You cannot do a kindness too soon because you never know how soon it will be too late.” Ralph Waldo Emerson.

One of the reasons for making sure you say thank you when it matters is because you never know when it will be too late to say it at all. On a macro level, this applies to your loved ones. But also applies to situations at your work in your community because you may never get that chance back to tell someone they’ve made a difference.

5. “This a wonderful day. I’ve never seen this one before.” Maya Angelou.

Remember, gratitude is something you can feel each and every day regardless of the specific situation. If you’re having a bad day, for example, focus on the positive things rather than what’s going wrong. That can change your entire attitude for the better and turn the tide.

At Meador, we strive to be a leader in staffing excellence

How do you express your gratitude every day? Contact Meador Staffing,  a top staffing agency in Houston TX, and learn how our team of recruiters will empower and motivate our candidates and employees to achieve their career goals by providing support, guidance, and accountability as a trusted career partner.

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Effective Ways to Show You’re Thankful for Your Staff Year Round, Not Just at Thanksgiving

November 16th, 2017

Thanksgiving is the time that most of us celebrate gratitude, but that doesn’t mean it should only be practiced on the fourth Thursday of November. They say that it isn’t happy people who are thankful, but thankful people who are happy. And that can be advice easily applied to our employees and our workplace. How can you thank your team for simply being who they are now and in the future? Use this holiday to kick off a year of showing gratitude so you can see how thankfulness can become contagious in the best ways in your workplace.

Get to know them personally.

Some managers believe they should take a step back from their employee’s personal lives. But this can create a great divide between staff and management. While you don’t need to get involved in their every day, your employees will appreciate when you take a personal interest in their lives. What do they like? What do they do when they’re not at work? How can you nurture those aspects of their lives?

Surprise them with fun events and prizes.

Gratitude can be all about the unexpected. When your team expects it that’s when you get entitlement mentality. However, when you throw in a bit of mystery, that can really help benefit your team and your company overall. Surprise them with events just to show your gratitude. Give prizes when they’re least expected. This will keep everyone excited about the prospect in the future.

Learn what they want to do in the future.

You can show your gratitude in a variety of ways, including through personal professional development. Find out what makes each of your employees tick and do what you can to encourage that. Provide on-the-job training. Give them additional projects. Find the right career paths for them within your organization.

Care for their overall wellbeing.

You should also take time to care about them as a whole person. You’re getting to know their personality and their professional self, but what about their overall health as a person. Give them the opportunity to maintain a healthy lifestyle, an appropriate work/life balance, and the tools to have a stress-free work environment.

Work with a Top Staffing Agency in Pasadena TX

How do you plan to show your gratitude this Thanksgiving? Contact Meador Staffing today to work with a top staffing agency in Pasadena TX!

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Job Candidates Should Apply Even When They Don’t Meet Every Requirement

November 9th, 2017

There are two kinds of job seekers in the world. The ones who feel like they have to live up to every possible aspect of a job description before sending in their resume and the ones who decide to just go for it. But should be you the person who just goes for it? What if you don’t meet every requirement? Should you still apply? There may be cases where applying anyway can get you the job when you employ the right strategy. Here’s how to do it.

Know the job description is a dream candidate.

Always keep in mind that the job description includes every possible requirement that the company would like to see in an ideal candidate. That doesn’t mean they will automatically get applicants that check all the boxes. If you feel that you check most of them, it still may be worth it to throw your hat in the ring.

Demonstrate why you’re the best person for the job.

Once you do apply, it is your job to prove to the hiring manager that you are the person they want to talk to about this job. Incorporate the specifics of the job with your past experience to help them see how you can be a problem solver for them. Express your interest in their company specifically, not just any job.

Showcase the skills you have and value you bring.

When sharing with them your experience, be sure to highlight the things that you bring to the table that can improve their business and fit their role. Spend time on the top qualities that they’re looking for that you also possess. Maintain a positive attitude and a cool confidence.

Don’t focus on the things you can’t do.

Finally, make sure that you’re not focusing on the parts of the job you’re not able to do. You may need to address these items in the interview process but remain optimistic that your experience learning new skills can get you up to speed quickly for the right employer. Make this a benefit for the company to not have to break old habits as you learn to work with them.

Work With a Top Staffing Agency in Pasadena TX

Are you looking for a great opportunity where you can learn and grow? Contact Meador, now hiring for jobs in Clear Lake TX.

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Custom Employees Reviews Make Everyone Happier

November 2nd, 2017

Employee reviews can feel like a “necessary evil” but they don’t have to be. In fact, many experts believe that a tailored review process can lead to more engagement and happier employees. So how exactly do you go about improving your review process to ensure everyone is heard and the right improvements are being made? Here are just a few things you can do to personalize your review process and improve your employee satisfaction.

Tailor the review to your employees’ personalities.

Your employees aren’t cookie cutter people, so it’s important not to treat their reviews the same way. Everyone will have different needs, require different kinds of feedback, and have different motivations. As a manager, it’s your job to determine how someone will react to a review and adjust your approach accordingly. This will help make everyone happier on the job.

Determine what makes them tick.

You need to find out what makes them tick as a person. What are their motivations? Do they love to learn? Do they like variety? How do they react in a stressful situation? It’s okay to ask them these kinds of questions in their reviews which will help you both create an action plan that fits with their goals and personality.

Emphasize how each employee makes a difference.

All of your employees want to feel as though they are contributing to the company. This may be more pronounced with some personalities, but everyone cares. Makes sure within the context of reviews, you emphasize how their contribution makes a difference in the overall success of the company.

Create an action plan for management as well.

In your employee reviews, you give each worker an action plan to ensure they are making the right improvements and adjustments. Allow your employees to ask you to do the same. Ask them what management could do to make their jobs easier or happier. Take their answers into consideration and create an action plan to make a difference.

Work with a Top Staffing Agency in Pasadena TX

Are you looking for the right employees for your team? Contact Meadow Staffing today to work with a top staffing agency in Pasadena TX!

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You Had an Interview and Aren’t Getting a Response from HR… What Do You Do Now?

October 26th, 2017

There are few things more frustrating than not hearing back from a company. This can be annoying after you submit an application but can be positively anxiety-inducing after an interview. If you’re not getting a response from their human resources or hiring representatives, what can you do to expedite the process? There is an art to following up, so it’s important to know how and when. Here are some things to consider moving forward.

Talk to your recruiter.

If you’ve been working with a staffing agency, your first stop should be contacting your recruiter. They become the conduit between you and the potential employer and can help field any communications throughout the process. Give them a call or shoot them an email to see if they can determine where their clients are in making a decision.

Follow up.

Of course, it’s okay for you to follow up as well. In fact, at your interview you should always be sure to ask when they expect to make a decision and follow up just before that time. When you do, make sure that you sound confident and interested but not desperate. Desperation comes across a needy, and the company wants someone who doesn’t need a lot of hand-holding.

Determine a timeline.

When you’re following up, it’s important that you determine the right timeline so you’re not just bothering the hiring manager for the sake of it. The hiring manager has other duties along with filling this position, so a little contact can go a long way. After the interview, send a thank you note to reiterate interest. Then follow up at the time indicated in the interview. After that, follow up one or two more times.

Continue searching.

Throughout this process, make sure you’re not putting all your eggs in just one basket. Never stop your search just because you feel great about a particular job interview. There will always be more qualified candidates than a company can hire, so you’re not guaranteed the position. Keep searching and don’t lose your momentum.

Work With a Top Staffing Agency in Pasadena TX

Do you want a better response to your job search? Contact the recruiters at Meador Staffing, a top staffing agency in Pasadena TX.

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Can You Use Facebook Jobs to Land Job Candidates?

October 19th, 2017

Are you missing out on a large audience for advertising your open positions? If you’re not familiar with Facebook Jobs, you may not be attracting the most qualified and engaged employees in your area. More and more people are engaging with companies through online social media, so if you’re not using Facebook Jobs, your competition probably is, and that could mean you lose out. Here are some of the ways Facebook Jobs can help you in your hiring process.

Free access

Facebook Jobs is free to use both for job seekers and for companies looking for talent. If you’re logged in for your business and you visit Facebook.com/jobs, click on Publish a Job Post. This will bring up the free tool for you to enter your information. Once this post is up on your page, it will be accessible to anyone who has followed your company.

Wide audience

Not only will your followers see it, but you can also elect to share it with others based on certain criteria. On top of that, your content will be shareable, which is one of the many ways that Facebook posts get seen by a wider audience. If one of your followers knows their friends or family are looking for a job, they will share your post to their network, and so on.

Easy to use

The tool couldn’t be easier to use for job seekers. If they follow your page, they’ll see it in their feed. If they visit Facebook.com/jobs they will see all the current jobs available in their area. This will allow for them to submit their application through the “apply now” button or visit your website for more information.

Online reputation

Of course, posting jobs online has a lot more positive implications than negatives ones. Building a good reputation on social media will help draw more people to your page, site, and business. It will show how your company is a good place to work as well as a good company to do business with in your specific area of expertise. As online communication becomes more prevalent, building this reputation will be more important.

Work With a Top Staffing Agency in Pasadena TX

Are you looking for top talent to fill your open jobs? Contact the team at Meador Staffing today to get started on working with a top staffing agency in Pasadena TX.

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Need Extra Holiday Cash? Why a Seasonal Job Is the Right Answer

October 12th, 2017

The holiday season is sneaking up on us faster than we would like to admit. And with all the added pressures of making the holidays perfect for you, your family, or your friends you may find that you aren’t making enough money to do all of the things you want to this season. What if you could make a little extra cash on the side? Seasonal jobs have been a great solution for many people who just need some additional money during the holidays. Here are some of the reasons why a seasonal job might be the right answer for you.

You can work part-time.

Working with an agency for seasonal work doesn’t have to be a full-time commitment. You can work part-time on your own terms. Talk with a recruiter about your needs and see how they can help you find the right project for the holidays that can give you some extra cash to get you throughout.

You don’t have a long-term commitment.

Seasonal work is as advertised. They are short assignments meant to carry a company through the season as well. Some may be due to increased workload depending on the industry. Others may be covering for the vacation time permanent employees might take around the holidays.

You may have a flexible schedule.

Another great reason to do short-term seasonal work is to be flexible. You may also have commitments during the holidays and working a full-time second job wouldn’t fit into your plans. With seasonal work, you can talk to the recruiter about your scheduling needs and work only the times you want.

You can learn new skills.

Of course, the flexibility, commitment, and part-time nature aren’t the only benefits of seasonal work. When you are doing a new job, no matter how temporary, you are going to run into new tasks along the way. Once you know how to do them, you have added new skills to your resume – making you a more valuable candidate in your next job search.

You can increase your network.

Temporary and seasonal staffing also has the added benefit of networking. You make the connections at the agency. You make connections at the job, both in management and in their internal staff. You may even meet other seasonal employees who may have something to offer in the future.

Find Your Next Job With a Top Temporary Staffing Agency in Houston TX

Do you want a seasonal job to earn extra money for the holidays? Contact Meador Staffing today, now hiring for temporary jobs in Houston TX and its surrounding cities.

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Yes, an On-Site Manager Helps Your Company – Here’s How

October 5th, 2017

Have you been wondering whether or not your company could benefit from on-site staffing management? You may understand the mechanics of the process, but do you really know how it can work for you? You know that an on-site staffing manager can handle all aspects of hiring and managing temporary workers for your company. What are the real and long-term benefits that you’ll get from the arrangement? What can an on-site staffing manager handle for your company that your own team can’t? Before you get started or make other arrangements, here’s how an on-site manager can help your company succeed.

Increase the overall efficiency of your department.

Your on-site staffing manager will handle all the daily oversight of your temporary staff. They will be able to get them up and running quickly. They will manage and review the work throughout the day to ensure compliance and productivity. They will also provide detailed reports to your internal HR department so you can see the effectiveness of the on-site staffing program.

Reduce recurring problems in the workforce.

They will also be available to handle any daily work issues such as conflict resolution or safety and injury prevention or reporting. They can also take on the tedious task of scheduling to ensure all aspects of the job are handled in a timely fashion.

Manage all the temporary staffing functions.

Your on-site recruiter will also handle all the staffing-specific functions necessary to keep this department running smoothly, they will be in charge of sourcing and interviewing new candidates, handling all their onboarding, and maintaining payroll and administrative work.

Ensure safety training and policies in the workplace.

Since your on-site staffing manager is trained to work with this industry and the issues that might come up with each employee, they can also be in charge of safety orientation, discipline, and other enforcement as each employee starts and throughout the duration of their assignment, whether it is long- or short-term in nature.

Partner With a Top Staffing Agency in Houston

Are you looking at on-site staffing solutions for your business? Contact Meador Staffing, a top staffing agency in Houston TX, to learn more about on-site management options today.

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Don’t Hold Yourself Back: Overcoming Obstacles that Are Hindering Your Ability to Find a Great Position

September 28th, 2017

Are you feeling frustrated by your job search? Have you taken a step back to have a critical look at what might be in your way? There may be several obstacles holding you back, so it’s important to see them and determine the best solution. Whether the hurdle is self-imposed or from an outside source, they can be overcome. Let’s take a look at some of the common obstacles job seekers face and what you can do about them.

Only using one method to apply.

Many job seekers make a big mistake by following only the path of least resistance in the job market. Applying for jobs online using the popular job boards is, by far, the easiest way. But it isn’t always the most effective. Instead, vary your methods by applying online, connecting through social media, networking in person, and more.

Not having enough experience.

You may find yourself not applying for jobs you really want because you’re worried you don’t have enough experience. And in some cases, this may be a reasonable strategy. But not having all of the exact experience isn’t always an issue on the job market. Look at the experience you do have. Could it be transferable? Could you market yourself differently?

Saying you can’t network.

Networking in person can be scary, especially if you’re introverted or shy. But simply avoiding it can be the very difference in your job search. Challenge yourself to get out there. Pick just one event a month. Make sure to bring business cards with you. But also push yourself to get at least 5 business cards. Then make sure you’re following up.

Thinking the employer holds the cards.

Many job seekers believe that the only power in the job market lies with the employer. But that isn’t always the case. You have the talent they need, so leverage that. Create a list of employers you want to work within your community. Next, connect with them on social media. When the time is right, ask them how you can apply with their company. You’ll be surprised by the results.

Not looking at all your options.

Finally, many job seekers pigeonhole themselves without even realizing it. If you’re avoiding certain opportunities or avenues, you may be cutting yourself off from the very job that’s perfect. Always weigh your options. Always look outside of the box. Give yourself a chance to be creative in your search and try new things.

Work with a top temp agency in Houston

Do you want to find your next opportunity? Contact the recruiters at Meador Staffing, a top temp agency in Houston TX.

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