Conflict Resolution – 4 Tips to Help in a Heated Call Center Discussion

September 27th, 2018

Every call center employee knows the experience. A caller is already angry and upset before their call is answered and they’re immediately on the defensive. Often, they’ll take out their frustrations on the one person they feel has control over the situation, whether or not that’s actually true. So how do call center professionals manage conflict on customer calls? Here are four tips to help in a heated call center discussion

1. Let them vent.

The first thing is to let the customer vent about their frustrations. Sometimes, this is all they really want is for someone to listen. So regardless of whether or not it’s all relevant, let them tell you about why they’re unhappy. Listen to them and when you can ask clarifying questions to help them get to the point where you can help them.

2. Be kind.

When we are attacked, even if it isn’t personal, it’s easy to respond by getting defensive. But when dealing with angry customers on the phone, the key is to be kind and not argue with them. They don’t understand the rules of your workplace, and that isn’t their job. By not taking it personally, you can try to get to the bottom line and be kind to them when answering their questions.

3. Compromise.

In some cases, there may be ownership of the problem on all sides. But your customer just wants it fixed. If there are ways you can, try to compromise as much as possible when the issue requires advanced problem-solving needs. Even if you feel the customer is entitled to nothing, try to do what you can to give them what they need to be satisfied without compromising your company.

4. Deliver more.

If you can, try to deliver more than they’re expecting. This can go a long way toward encouraging continued customer loyalty. Consumers just want things to be easy, so if you can go above and beyond their expectations, they are much more likely to not only continue with your products or services but to refer people. You are often only as good as the last problem you solved.

Work With a Top Temp Agency in Pasadena TX

Are you looking for a customer service job today? Contact Meador Staffing Agencies, now hiring for call center jobs in Houston TX.

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An Online Degree – How Do You Evaluate the Job Candidate?

September 20th, 2018

There was a time when seeing a degree on someone’s resume was incredibly important for hiring managers. But the world is changing, and the employment arena needed to adjust with the times. Today, more and more professionals are opting to get their degrees online, sometimes from start to finish, and sometimes as a degree completion program if they left undergrad before they finished. So how do employers evaluate a job candidate who brings an online degree to the table? Here are some practical tips.

Define the role.

Before you even begin looking at candidates for your open position, be sure that you’re properly defining it. What are the requirements and why do they exist. If you need a degree, why do you need that? Could someone also apply if they don’t have a degree but have several years related experience? How would an online degree play into their qualifications, if at all?

Create standardized criteria.

Once you define the role, create a standardized system of criteria. This way, you are able to compare apples to apples rather than trying to fit square pegs into round holes. When you create a list of all the possible criteria required for a position, do make sure you’re allowing for some variation or you’re only going to see the same candidates over and over again.

Understand the different online programs.

Of course, it is also on you to make sure you better understand online degree programs and what they mean. For example, is there a difference between a degree completion program and online courses? Does the program provide certification or a degree? Is the university accredited?

Be clear about expectations.

When you do interview, be clear about the expectations of the job. Just because someone has an online degree doesn’t mean they’re incapable to accomplish the tasks at hand. When you’re clear about the expectations, the online degree program doesn’t matter as much as the potential employee’s ability to do the work necessary for success.

Find the Right Talent for the Best Jobs in Deer Park TX

Are you ready to hire new superstars with the right background for your open position? Meador Staffing is ready to help. As a top staffing agency in Deer Park TX, we can help. Call us today!

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10th Anniversary of Hurricane Ike

September 13th, 2018

Ten years ago today, our Pasadena Corporate office and Deer Park location sustained serious damage from Hurricane Ike .

 

Living up to our core values of having a heart for the people and community and sense of duty to our candidates and clients, our team came together to create small miracles in the midst of our own trials.

 

 

  • Our CEO and others worked in the lobby/reception area of the Teleworld Staffing office
  • Our Pasadena Temporary Hiring division worked in the Clear Lake office from a conference room table
  • Our Direct Hire team relocated to our Pearland office
  • Our staff support team worked in a warehouse
  • A new employee with the Deer Park team and found herself learning on the job. She even invited the Deer Park team to come to her house and work from her kitchen table
  • We even set up a tent in the parking lot of the office to hand out paychecks to our temporary employees

It took us 9 months to move back in. This speaks to the tenacity, concern for the community, and dedication to others that our employees show us on a daily basis. We are so thankful for such a wonderful team!

We are praying for those on the west coast who are awaiting Hurricane Florence. Stay safe!

4 Must-Dos to Get Your Resume Past the Screening Robots

September 13th, 2018

It has been the new normal in the recruiting industry for a while that the first step of any resume submission is to a database. Recruiters will use technology to search for keywords when they are looking for the top resumes for an open position. So, your job is not only to impress the recruiter at the other end of the process but also get past the resume screening bots that can put your application in their hands. Here are a few tips to get you started.

Use simple and sharp formatting.

Just like people, computers don’t do well with huge blocks of text. It is advisable to utilize very simple and focused formatting. Creating simple bullets that will draw attention and keeping out a lot of extraneous narrative will be your best bet. You want to make sure it is easily readable, and in many cases, scannable for the system.

Add Keywords from the Job Posting

Another thing that screening robots do is search for keywords. You can find out what the appropriate words to include are by reviewing the job posting. But be cautious about overusing them. Don’t use words that don’t apply to your own background. Focus on creating good points about the skills you possess.

Be Sure to Spell Check

One thing that will often kick a resume back from the screening bots is a lack of attention to detail. This is especially true if you’re unable to catch common spelling errors or errors that might impact the way your resume is interpreted. Spell check everything. Have someone else look at your resume to catch anything you’ve missed.

Don’t Include an Objective

It may sound counterproductive, but including an objective is no longer necessary and doesn’t do anything to help screening robots select your resume. An objective can narrowly focus your resume unnecessarily. Even without resume screening robots, objectives are really no longer in fashion on resumes. Instead, replace it with a list of your accomplishments.

Work With a Top Temp Service in Houston TX

Do you want to get your resume into the hands of a hiring manager? Contact the team at Meador Staffing, now hiring for jobs in Houston TX.

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Do Your Employees Fear You? Is That What You Want? How to Determine the Right Leadership Style

September 6th, 2018

It’s a tale as old as time: The angry boss barking orders at resigned employees wishing they were anywhere else but at their jobs. But is ruling with the iron fist really the best way to get good work out of your team? If your employees fear you, it may be time for some deep introspection to determine if that is, in fact, the way you want to be a leader. Here are some things to consider to determine a more productive leadership style.

Ask, don’t demand.

There is a big difference between asking and demanding. Demanding that a task is completed comes across as aggressive while asking your employee to complete a project shows that you respect their time. Asking also creates a culture of gratitude, which is contagious around an office and helps everyone stay motivated.

Let go when necessary.

There is a lot of dialogue lately around the concept of winning. But the truth is, life and business aren’t a competition. It’s important to let go of the idea that your way is the only right way and allow your team to use their own skills and abilities to complete tasks their way. If you let go of your control, you’ll also find that you’re able to concentrate on more strategic matters that come with leadership.

Really listen.

Humans tend to only listen for as long as it takes to formulate a response. That means you’re already ready to reply before you’ve heard an entire story. You may want to take a step back and hear what your employees are really saying when they’re talking with you. And your new listening skills will build more trust over time.

Leave anger behind.

If you have a short temper and use it to rule your department with an iron fist, you may find that you’re experiencing more personnel problems than you’re solving. The truth is, if you are having trouble with turnover or people following your directions, the problem might not lie with your team. You may want to figure out how to alter your own behavior to create a better system.

Work With a Top Temporary Agency in Pasadena TX

Do you want to bring the right employees to your team? Contact Meador Staffing today to get started on working with a top staffing agency in Pasadena TX.

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Appreciating your hard work on Labor Day

September 3rd, 2018

Meador Staffing Labor Day

We have to admit, some of us miiiight have slept in a little on Labor Day. Despite the dreary weather, some of you are still out there working, though. To you, to our own teams who dedicate themselves to our clients and candidates, to all of you who work so hard to build your own version of the American Dream each day, we thank you!

Enjoy your day, relax a little if you can, and be safe in the rain!

Be Kind to Humankind Week – Remembering Hurricane Harvey by Erika Torres

August 28th, 2018

Be Kind to Humankind Week - Hurricane Harvey

The Meador Staffing team can often be seen out and about living out the values of the company in their everyday life. This was even more apparent during Hurricane Harvey.

As we approached the anniversary of the storm, we wanted to revisit and share some of our stories of strength, faith, and community seen throughout the aftermath from our team.

Meador Staffing Hurricane Harvey Story #1:

“My home and family were personally affected by this event, we live in Brookside Village and on Sunday, August 27th I woke up around 5am and once I stepped off the bed I realized we were surrounded in about an inch of flood water. I immediately panicked and woke up my husband and two young daughter and we evacuated as soon as we could, never looking back or realizing it would be uninhabitable for the next 5 1/2 months. We found shelter at my sister’s house that day and spent the next few days witnessing on TV how the storm savagely ripped through our city. By then our personal belongings were pretty much nonexistent all we had managed to flee with was a toiletries caddy, important documents briefcase and a hamper full of basics for our family nothing else. At one point during the storm my husband and I went borrowed a friend’s small fishing boat to go into our property unfortunately our two goats had drowned in their barn so we disposed of them properly in black bags. Next was entering inside our home through the kitchen window to try and salvage perhaps any hanging clothes and coats, we left almost empty handed. I remember feeling completely stripped away of my earthly comforts yet there was an inexplicable peace to know that it was OK because God was fulfilling our true needs as he promises he always will. Once the storm passed and the first rays of sunshine appeared in what seemed like forever then everyone began to venture out to assess the damage in their homes and community. For us it meant me staying away with our young girls while my husband and a few family members returned home to begin opening windows and the arduous work of emptying the muddy contents which included precious pictures and keepsakes, subtle reminders of all that once was. All the while the realization that life must go on and asking ourselves “now what? Who can help us demo or where will we live while rebuilding?” We didn’t think real answers would come to us so soon.

“Why are you fearful? O ye of little faith?”

By Friday, Sept 1st we had a family friends offer us their fully equipped guest apartment in a nearby neighborhood that was spared flooding. The next day I received a call from Melinda asking how we were doing and unknowing to her she was answering our other biggest concern – Rick was organizing a large crew to help demo our home the very next day! When I gave my husband the great news he was in shock and speechless and I reminded him how we could not let our faith slip away no matter what was to come. I will never be able to thank Mr. Meador’s family and the entire Meador co. enough for meeting my family in our greatest time of need by lifting us up in prayer with service and fellowship. As the first year anniversary approaches it not only becomes a time of reflection and lessons learned but also of deep gratitude. Because no matter the size of the storm and its destruction it can never destroy our heart’s desire to love unconditionally and show compassion towards each other just as our heavenly father teaches us and shows us every single day.

Never did I ask Why me? Why us? I know many have been through this before us and many went through it after us with hurricanes Irma and Maria respectively and GOD IS ALWAYS IN CONTROL. ”

-Submitted by Erika Torres, Office Coordinator

 

Glassdoor Company Reviews – Can You Believe Them?

August 23rd, 2018

In 2007, Glassdoor appeared on the scene which changed the game for many companies and job seekers. It provided an opportunity for job seekers to see what it’s like to work at a company before submitting a resume. With such an emphasis on employee and corporate fit, Glassdoor fit a necessary niche in the job market. But how do you know whether or not the information is accurate and what’s the best way to interpret it before applying for a job? Here are a few things to consider.

Are they just complaints?

Yes, Glassdoor can feature sour grapes postings from disgruntled employees. And the truth is, they’re not always accurate. It’s also true that people often only review a company when they’ve had a negative experience, making the negative postings much more common than positive ones.

Do they provide real feedback?

But even these complaints can provide real feedback. If you can read why someone has decided to complain about a company. If it is a problem that you can see a solution for, it might be a better environment for you than for them.

Are there fake positive reviews?

You also need to take some of the positive reviews with a grain of salt. Sometimes they’re not entirely genuine and Glassdoor’s algorithms don’t really determine whether or not a review is real or fake. Some companies will also encourage their team to post positive reviews, which can lead to reliability issues with the service.

How can you interpret the reviews?

We’re not saying to avoid Glassdoor, because it can provide valuable information, but it may take some time to determine how to interpret what you’re reading. What may be more telling on the site is whether or not the company responds to negative feedback and how they approach their answers.

What kind of additional research is good?

There are other things to review online before you send in your application or before an interview. Look at LinkedIn and check out the current and past employees there. Check out the company name in the local news. You may find out more about the organization through reputable news sources.

How should you mention it in an interview?

For the most part, you may not want to say something about your foray onto Glassdoor. However, there are some exceptions. If you came across anything you find specifically troubling, ask them about it in the interview. Their reaction will give you some idea whether or not they will be a good employer for you.

Work With a Leader in Temp Services in Houston TX

Do you want to learn more about companies hiring in the area? Contact Meador Staffing, now hiring for jobs in Houston TX, today.

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The Main Three Reasons Your Company Needs a Staffing Agency

August 16th, 2018

Have you considered working with a staffing agency? Even if you’ve thought about it, you’ve probably wondered if the benefits are truly in your favor as a business. But what if we told you that there are three very specific reasons that working with a staffing agency is in your best interest? Here are the top three reasons and how building a relationship with an agency can help your business.

1. Completing a specific project.

Maybe you have a special mailing that needs to be out the door in a matter of days. Maybe you have a special project to organize your office in preparation for tax season. Whatever the project is, even if you have all hands on deck, you can accomplish more with more hands to help out. A staffing partner can provide the additional labor, skilled or otherwise, to increase your efficiency and get your project out on time every time. This is true whether you need specific skills or if you just need additional people to help out in any capacity.

2. Filling in for someone on leave.

Do you have anyone in your office that you can’t do without? Now imagine if that individual needs to be out of the office for an extended period of time, perhaps on medical or family leave. What do you plan to do? Partnering with a staffing agency, you can find someone who can train for the role and help fill in while your star employee is off taking care of important things away from the office.

3. Handling a sudden influx of business.

It’s always a good thing when your business explodes. But as hard as we try, we can’t always be completely prepared for every possible scenario. So, when your business gets more work than you were expecting, how can you keep up with it and maintain productivity to keep your customers happy? Working with a staffing agency can help you stay on track and have enough people help push you through the busy times. You may even discover your next top talent.

Work With a Top Staffing Agency in Pasadena TX

Do you think a staffing agency can help you with your business needs? Contact Meador Staffing today to work with a top staffing agency in Pasadena TX.

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A Perfect Example of a Temp-to-Perm Position Is a Legal Assistant

August 9th, 2018

Have you been wondering if working a temp-to-perm assignment is right for you? When you’re not exactly certain what the process entails, it can be daunting. And often, it’s described in the abstract rather than in full detail. So, we thought we would provide a roadmap as an example career path. A perfect example of a temp-to-perm position is a legal assistant. Here’s how that process looks and how you can achieve it for yourself for this job and many others.

What is temp-to-perm?

It’s helpful to establish what temp-to-perm employment is. In this case, you will apply through a staffing agency who will connect you with a job that matches your skills. The company will bring you onboard in a temporary capacity for a specified period of time. During that time, you will do the job and get to know the company and the will get to know you. If all goes well, as the end of the temp-to-perm contract, the company will transition you to a full-time employee with their business.

What is a legal assistant job?

So, what does a legal assistant do? A legal assistant is often described as a lawyer’s right hand. They handle all of the administrative tasks to allow the lawyer to focus on the core of their business. They create and maintain files, write the first draft of communications, and generally organize the office and practice. It’s essential that the lawyer and legal assistant have a strong working relationship, so the option for temp-to-perm is a great way to determine fit.

What are the next steps?

Applying for a temp-to-perm position is like applying for any job. You contact the staffing agency and submit your resume for consideration. The agency will handle the first stage of the interviewing process and run any required background checks and reference checks. You will then interview with the lawyer or law firm to determine if there is a general fit before starting the assignment. While you’re working the assignment, you will maintain contact with your agency recruiter to let them know how the assignment is going, as will the client. You will receive your paycheck from the agency while working temp-to-perm.

What does the future hold?

Working temp-to-perm in a role such as legal assistant you have the advantage of really understanding the job and the law firm before accepting the permanent position. You also have experience within the law firm, which can lead to more opportunities throughout your career. In some cases, the person on the temp-to-hire basis won’t have had legal experience prior to the assignment, so they can also leverage the position for their career with the same firm or if they find themselves in a position to look for another job in the future.

Work With a Top Staffing Agency in Deer Park TX

Are you looking for a legal assistant position? Contact the recruiters at Meador Staffing, now hiring for jobs in Clear Lake TX.

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