StrengthsFinder Series – Empathy – A Closer Look at Empathy as a business skill

November 21st, 2018

empathy in business

Empathy is something we associate more often with social interactions. It’s what some of you may feel when you see a sad movie, hear inspiring stories, or listen to someone talk about an experience they’ve had and it moves you or you can feel what they feel. It could relate to your own experiences or maybe you are just naturally more of an empathetic person. It’s not something that you think you should put on your resume or LinkedIn profile, so, how does empathy fit into the business equation? Let’s start with what it is…

em·pa·thy
/ˈempəTHē
Noun
The ability to understand and share the feelings of another.

Clifton’s StrengthsFinder Definition: People exceptionally talented in the Empathy theme can sense other people’s feeling by imagining themselves in others’ lives or situations.

What better way to start a post about Empathy, than to read a line by a poet on the matter? Poetry enables us to feel a story rather than just read words strung together. This line, by Alexander Pope, happens to work for us on multiple levels; not only does it pull at our heartstrings a bit through his rhyme and language choice, but by the wisdom he shares on empathy, itself. Essentially, he is saying that we can learn a lot from putting ourselves in others’ shoes and seeing their situation for what it is rather than focusing on their faults, while also hoping others give us that same mercy.

How we use empathy in daily business

Empathy is a great characteristic to have in many types of businesses, especially where you an make a direct and important impact on someone. It can also be a good practice to have when you interact with your coworkers or employees. It’s easy to get caught up in where the bottom line is at and sticking to processes, but seeing your peers and coworkers for who they are what they feel can actually help in how you interact with them. It can even improve upon the less emotional things, like how much you sold last month or how many new customers you gained.

Video – Community leaders and business owners on Meador Staffing history and culture

We have a knack for hiring internal employees who listen well and understand our candidates’ and clients’ needs. Not just when filling a position or find a job, but in a way where we connect with them to understand what is important and what drives them in their own missions in life and careers. To some candidates or clients, it can be about success or reaching goals, to others it is about taking care of their family or something greater. Our team is exceptional at applying it with candidates, though. There are times where we have to let an applicant know that they didn’t get a position. Even in uncomfortable situations, they are treated no differently, and politely coached on how to avoid the issue in the future. It’s essential in our offices to treat everyone the same…as if we were in their shoes. We even try to match candidates according to the culture at client companies. This has to be a good match to bring to success to all involved. Listening to and knowing our clients pain points helps us create the best matches. This is our way of applying empathy.

 

focused empathy in business

Sharing employee strengths

We actually have about twelve internal employees with this theme, many in our corporate office and others in direct contact with our applicants. It really makes an impact on their experience with us. We do use the Clifton StrengthsFinder method mentioned earlier (if you haven’t heard about it, you should definitely take the time to read about it) as a way to learn more about what drives our employees and applicants. We focus on the top 5 strengths to see how they might fit in with the team and culture and what skills may complement those who already work with us. As a part of our hiring process, we can better understand them through this evaluation. Once they are hired, we display those five strengths on everyone’s desks. This helps each of us choose the best ways to interact, speak, engage, debate, discuss, email, and how to build a positive peer relationship in general. We can understand who they are.

You see, Empathy the definition and Empathy the Strength are two different things all together. Anyone can empathize with someone, but not everyone has the ability to sense emotion of those around them. Those with Empathy in their Top 5 can feel what others are feeling as if the emotions were their own. They intuitively see the world through others’ eyes and share their perspectives. They perceive people’s pain or joy – sometimes before it is even expressed. Their instinctive ability to understand is powerful. They can hear unvoiced questions and anticipate needs. Where others grapple for words, they seem to find the right things to say and strike the right tone. As a result, they help people express their feelings – to themselves as well as to others. They help people give voice to their emotional lives. (Gallup)

How leaders can use empathy

As a leader, you have plenty of chances to use empathy in your decision-making. An employee might be going through something and you need to counsel them or maybe you’ve found out that they need advice on how to handle a client or peer situation. It may not seem like a big deal to you, but if you understand that they have these feelings and maybe why they have them, you can more effectively communicate and advise them. Let’s dig deeper into it-

It’s easy for us to discard Empathy as a strength because we are often taught that emotion is a weakness. What does Empathy look like in the arsenal of a leader? Wouldn’t it be beneficial for your manager to be able to instinctively understand the unvoiced questions of your team? To anticipate the need? To have the right tone and say the right things when your team is under stress?

These are just a few of Empathy’s “Power” and “Edge” traits in the Clifton method. It’s not about feeling pity for the person’s predicament. That would be sympathy. It is to simply understand them. Along with the leader’s other talents in their Top 5, Empathy can be an incredible buffer for some of the more “unemotional” strength themes like Command, Analytical, or Focus.

Applying empathy in the real world

Empathy with Command sounds like this, “I can sense emotions that others may not notice. When I express a strong emotion, it is clear to everyone and delivered with everyone else’s in mind.” Empathy with Analytical says, “My approach to life involves both rational intelligence of my mind and the emotional intelligence of my heart.” Empathy and Focus sounds like, “My intentional concentration on achieving a specific goal never keeps me from being emotionally sensitive or expressive.”

As you can see, Empathy is an incredibly powerful strength theme in the Clifton StrengthFinder’s list of 34 themes. In a season where being thankful is at the forefront of our minds, lean on those with Empathy talents to help you define what thankfulness means. Through their talents, they will be able to help you put into perspective the things that are truly important, and that is the people around you.

To schedule a seminar with your employees at a Meador Staffing training room or in your own to learn how to apply the Clifton StrengthsFinder method, contact rmeador@meador.com.

To learn more about hiring employees recruited through our talented teams, click here.

Ryan Meador-Director of Development, Meador Staffing Services

Heather Wright-Director of Marketing, Meador Staffing Services

 

Meador Staffing is featured in the Pasadena Business Journal

November 13th, 2018

Take a look at our own Darla Haygood and members of our great community talking about our 50 years in business:

The Pasadena Business Journal is a television show all about business in Pasadena, Texas.  They showcase local businesses, interview business owners, discuss business strategies and plans and look at what the current business trends are in Pasadena. View more episodes here.

 

Inspiring our communities with Ben Meador

October 30th, 2018

At our 50th Anniversary event, there were many inspiring moments. We wanted to share this one, where our CEO, Ben Meador, talks about leaders inspiring the communities they are in by disrupting the status quo. Follow our YouTube channel and don’t forget to share this great video!

Meador Staffing joins as Diamond Sponsor of Pasadena’s Taste of the Town event

October 16th, 2018

Meador Staffing has joined once again as a sponsor for the 2018 Taste of the Town event hosted by the Pasadena Chamber of Commerce. We will be there to support PISD, and our team will be at the Meador booth with info about current jobs, ways we can help you find candidates, and you know that our team is always up for a good excuse to have some fun! You’re going to LOVE our booth!

Serving as the Pasadena Chamber of Commerce’s signature event, Taste of the Town pleases the palate and the pocketbook. Approximately 30-area restaurants come together in one location and dish up samples of their most mouthwatering cuisine. Attendees can participate in a live auction vying for one-of-a-kind items. Auction items and packages are put together with donations from Chamber members and various entities in the community. Revenue earned through Taste of the Town is used for a grant to support PISD teachers’ needs, student scholarships and special projects within the city.

Click image for more info:

Pasadena Chamber Taste of the Town

50th Anniversary Commemorative Magazine Now Online

October 15th, 2018

CLICK HERE TO OPEN MAGAZINE SEPARATELY

For Immediate Release: HONORS, KEY TO THE CITY, PROCLAMATIONS GIVEN AT MEADOR STAFFING 50TH ANNIVERSARY EVENT

October 12th, 2018

HONORS, KEY TO THE CITY, PROCLAMATIONS GIVEN AT MEADOR STAFFING 50TH ANNIVERSARY EVENT

 

Economic Alliance Houston Port Region and Pasadena Chamber of Commerce join Meador Staffing

50th anniversary event honoring five men who contributed to Pasadena, TX history.

 

Pasadena, TX— 10/11/18Ben Meador, CEO/Chairman and Melinda Torrison, President/COO of Meador Staffing host 50th anniversary event at Pasadena Convention Center on October 4th, 2018. The event featured the accomplishments of five men who were central to the history of Pasadena, Texas. John Phelps, Bill Bailey, Don Carpenter, Ben Meador, and John Moon were honored for their regional impact on infrastructure, the economy, transportation, business, as well as community initiatives. Along with 500 guests, the event brought together local elected officials, current and former employees, clients and the families of the honored men.

The Pasadena Chamber of Commerce and Economic Alliance Houston Port Region joined Meador Staffing in sourcing event needs only from local vendors, educational facilities, and businesses in an effort to give back to the community.

“The Five, as they have been called, were an integral part of the major civic achievements

of their generation.” -Cristina Womack, President/CEO of Pasadena Chamber of Commerce.”

During the event, October 4th was declared “Meador Staffing Service Day” by proclamation through the Harris County Commissioner-Precinct 2, City of Deer Park, City of LaPorte, and City of Pasadena. A highlight of the event was also a congratulatory letter from Senator Ted Cruz, Certificate of Congressional Recognition with a flag that was flown at the U.S. Capital from U.S. Representative Brian Babin, as well as the key to the city from Jeff Wagner, Mayor of Pasadena.

Since 1968, the team at Meador Staffing Services has been matching quality candidates with top employers in the Houston and Bay Area, as well as across the United States. We are deliberate in our pursuit of excellence by providing quality service to candidates and employers relative to temporary staffing, contract staffing, direct hire placement, and professional recruiting. For more information about Meador Staffing, visit www.meador.com.

The Economic Alliance Houston Port Region is a non-profit organization created in 1985 whose mission is to grow and market a vibrant regional economy through economic development, public policy, workforce development, and quality of life initiatives. For more information about the Economic Alliance Houston Port Region, visit: https://www.allianceportregion.com/

The Pasadena Chamber of Commerce promotes economic development and community growth to ensure the prosperity of Pasadena’s businesses and citizens. For more information about the Pasadena Chamber of Commerce, visit: https://www.pasadenachamber.org/

Press Contact:

Heather Wright

Director of Marketing

Meador Staffing Services

713.986.0522

hwright@meador.com

www.meador.com

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Click image to view event coverage

Meador Staffing 50th Press Release

An open letter from Ben Meador and Melinda Torrison on our 50th Anniversary

October 8th, 2018

An open letter from our CEO/Chairman, Ben Meador and President/COO, Melinda Torrison on week two of our 50th Anniversary celebration:

To our dearest friends and family,

50 years is a long time for any business. We are honored to be one of those who have made it through so many impactful events that have caused shifts in the economy, society, and the industries that we work in.

Can you believe that since we were founded in 1968, we have experienced:

  • 11 Presidents
  • 2 Oil Booms
  • 8 Major storm flooding events
  • 2 Economic Recessions
  • 3 Major Wars

Click image to read the full letter:

Ben Meador and Melinda Torrison Letter

 

Go Pink Day Story – MD Anderson and the Importance of Exams

October 6th, 2018

One of our Core Values at Meador Staffing is Having a heart for the community and its people. This is something that is seen every day internally in how our employees treat each other, as well as when we are working to engage and help our own communities. This is a part of who we are and have been for 50 years.

Go Pink Breast Cancer Awareness

We wanted to share two touching stories from our team on GO PINK DAY started by the Susan G Komen Organization to raise awareness for those who are furthering the efforts to find a cure for breast cancer and those who are affected by breast cancer and these organizations. The second is about MD Anderson in Houston.

From Linda Fields, our VP of Executive Search: MD Anderson Cancer Center and the importance of exams

“I am going to share my daughters story that she posted on her Facebook for awareness to others. It was posted in October 2017. She is my only daughter and my best friend. She was an employee of Meador for 19 years. Yesterday,(10/4/18) was her 1 year anniversary from breast cancer surgery.

She is such a trooper she went through 6 weeks of radiation. She left her house at 5:45am to make it to MDA by 7am and made it back to work by 8:15am. She never missed one day of work, never complained, never whined! She is just the Bomb!!!

We love, love, love MD Anderson.  We are so lucky to live in this city with such a great hospital.

Here is her story. I hope it helps others:

Tomorrow I start day one of radiation. I couldn’t decide how to begin this post. This year was a milestone birthday, the big 40. A lot of people overlook medical checkup milestones, I did…but, my mom didn’t. She made us mother-daughter mammograms, lol. I didn’t feel the need to go, you know, I had turned 40 a hot minute ago, didn’t feel any significant lumps and I have no breast cancer in my family, my gyno never felt anything odd and I go yearly, etc. I didn’t see the urgency, but I knew it was important to my mom, so I went. And there it was, Invasive Ductal Carcinoma aka Breast Cancer in my right breast, stage 1, size of a pea/peanut. After MANY tests, I underwent surgery early October, a lumpectomy and removed 6 lymph nodes. Pathology revealed they got all the cancer and that it hadn’t spread to my lymph nodes. Another test revealed its not genetic cancer, which will not be passed down, thank God, however, my girls will have to undergo early mammograms. My cancer wasn’t aggressive enough for Chemo, another blessing. However, I will have 6 weeks of radiation and 5 years at minimum of hormone blocker therapy, due to my cancer feeding off estrogen and progesterone.

I am in a good place now, been up and down, but we’re sitting good now. My family, James and all my doctors/nurses/techs at MD Anderson have been amazing. I have been tight lipped about my cancer, it was my personal decision, very few people knew. Now, I tell you my story to bring awareness to those who have the same mindset as I did, if you or anyone you know or love is 40 or over, please urge them to seek a mammogram, it can truly save a life. I’m not one to put my business on Facebook, however, I need you to know how important mammograms are for ALL women at that milestone age. I didn’t get it because I smoke, or wore the wrong bra or genetics, I JUST got cancer, no cause that they can nail down, it can happen to anyone, seriously.  Moral of the story…listen to your mom and check those boobs!!”

Learn more about Susan G Komen here

Learn more about MD Anderson here

Go Pink Day Story – The Rose

October 6th, 2018

One of our Core Values at Meador Staffing is Having a heart for the community and its people. This is something that is seen every day internally in how our employees treat each other, as well as when we are working to engage and help our own communities. This is a part of who we are and have been for 50 years.

Go pink day Meador Staffing breast cancer awareness

We wanted to share two touching stories from our team on GO PINK DAY to raise awareness for those who are furthering the efforts to find a cure for breast cancer and those who are affected by breast cancer and these organizations. The first is about  The Rose, a non-profit breast cancer organization right here in Houston.

From Darla Haygood, our VP of Community Relations: The Rose

“I met Ms. Gibbons that started the Rose through Ben’s friend John Moon at Rotary years ago. She is quite an impressive lady & if you haven’t read her book you need to.

I had the opportunity to meet Dr. Dixie Mellilo years ago which is the doctor that supports & works with Ms. Gibbons at the Rose. She has treated my good friend Nell for years & is a huge animal lover supporting our six women group that formed SECHAA to bring SNAP – Spay & Neuter Assistance Program to Pasadena. They are located on the North side of Pasadena on 225.

My grandmother & my mother were both breast cancer survivors so mammograms have been part of my life for years. Last year I had a scare & Dr. Dixie was by my side at the Rose performing all types of mammograms & leading me in the right direction. The good news is that all is well.

However, in 2015 my daughter had a scare & once again we found ourselves in Dr. Dixie’s office. That is when she sat me down & discussed the importance of diet. With her guidance that started a lifestyle change & the loss of over 40 pounds. I credit her for helping me find my health again & also for helping so many in need.

The Rose takes insurance & every year that I go for my mammogram, I always make a donation because every $25 donated will give someone without insurance a mammogram.

I have a deep respect & love for The Rose & those that work behind the scenes to help others.”

You can easily donate regularly to The Rose by connecting your Kroger Rewards card here.

Learn more about The Rose here

Thank you Pasadena ISD!

October 5th, 2018

One of our dearest friends and partners is Pasadena ISD. We are so grateful to them for giving us the opportunity to share and participate in their own journey of growth, and are humbled by their very kind message and gesture at this Pasadena ISD football game!

We couldn’t be more thankful for our 50 year friendship!

Pasadena ISD Football