Become a Great Call Center Manager in 2018

December 7th, 2017

Did you know that managing a call center is very different than other types of management positions? In this case, you need to ensure your staff is up to date with the latest news, policies, and information, as well as manage the caller experience every day. Priorities and details may change weekly or even daily. If you want to establish your places as a top quality call center manager, here are some ways you can stand out in your field.

Manage different personalities.

There is no cookie-cutter option for call center employees. And when you’re working with a high volume of call center representatives, you’re going to be face to face with all different kinds of personality types. It’s your job as their manager to be able to work with all of them effectively and efficiently. Learning how to manage different personality types will help you flourish as a manager.

Determine the right metrics.

Management can be very reactionary, but this shouldn’t be the basis for all evaluation. Instead, make sure you’re using the right metrics to measure employee performance, employee and caller satisfaction, and other aspects of the day to day call center environment. These reports will help you see patterns over time and be able to manage appropriately.

Be solutions oriented.

Due to the nature of the job, there will undoubtedly be problems that occur in the workplace with your representatives. But rather than a kneejerk reaction, as a manager, you should be trying to determine the best solutions. Always approach a problem with the idea that it can be solved. Complaining about solutions won’t be productive for anyone.

Work with a staffing agency.

Call centers have high turnover no matter how good a manager you are. With that in mind, it’s important to establish a good relationship with a source for new valuable candidates. You can work with a staffing partner who specializes in call center placements who can help you find good replacements quickly and not impact your employee productivity.

Work With a Top Staffing Agency in Pasadena TX

Are you looking for the right employees for your call center? Contact Meador Staffing today to get started on working with a top staffing agency in Pasadena TX.

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Quotes to Show Gratitude Every Day

November 30th, 2017

Now that Thanksgiving has passed us by and we’re starting to get ready for the December Holiday season, we should continue to take the time to be grateful every day. Gratitude shouldn’t be reserved for one Thursday in November, it should be a mindset to help you every day of the year. If you want to be more grateful this year and into 2018, here are some wise words to give you continued inspiration through the season and beyond.

1. “Feeling gratitude and not expressing it is like wrapping a present and not giving it.” William Arthur Ward.

Don’t just think it, say it. No matter what, and no matter when. If you are thankful for the actions of others, tell them. If you are thankful for a situation or an outcome, say it out loud. Gratitude is contagious and if you begin to spread it, a culture of gratitude will emerge.

2. “As we express our gratitude, we must never forget that the highest appreciation is not to utter words but to live by them.” John F. Kennedy.

Additionally, just saying the words is a great start, but thankfulness is an attitude. It involves more than just statements but actions that demonstrate your gratitude toward others in your family, work, and community.

3. “Silent gratitude isn’t very much to anyone.” Gertrude Stein.


W
e can’t stress enough that the true key to having gratitude in your life is expressing gratitude towards others. Say it loud, say it often, and don’t only say it when expected. Silence is the killer of gratitude and, often, productivity as well.

4. “You cannot do a kindness too soon because you never know how soon it will be too late.” Ralph Waldo Emerson.

One of the reasons for making sure you say thank you when it matters is because you never know when it will be too late to say it at all. On a macro level, this applies to your loved ones. But also applies to situations at your work in your community because you may never get that chance back to tell someone they’ve made a difference.

5. “This a wonderful day. I’ve never seen this one before.” Maya Angelou.

Remember, gratitude is something you can feel each and every day regardless of the specific situation. If you’re having a bad day, for example, focus on the positive things rather than what’s going wrong. That can change your entire attitude for the better and turn the tide.

At Meador, we strive to be a leader in staffing excellence

How do you express your gratitude every day? Contact Meador Staffing,  a top staffing agency in Houston TX, and learn how our team of recruiters will empower and motivate our candidates and employees to achieve their career goals by providing support, guidance, and accountability as a trusted career partner.

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Effective Ways to Show You’re Thankful for Your Staff Year Round, Not Just at Thanksgiving

November 16th, 2017

Thanksgiving is the time that most of us celebrate gratitude, but that doesn’t mean it should only be practiced on the fourth Thursday of November. They say that it isn’t happy people who are thankful, but thankful people who are happy. And that can be advice easily applied to our employees and our workplace. How can you thank your team for simply being who they are now and in the future? Use this holiday to kick off a year of showing gratitude so you can see how thankfulness can become contagious in the best ways in your workplace.

Get to know them personally.

Some managers believe they should take a step back from their employee’s personal lives. But this can create a great divide between staff and management. While you don’t need to get involved in their every day, your employees will appreciate when you take a personal interest in their lives. What do they like? What do they do when they’re not at work? How can you nurture those aspects of their lives?

Surprise them with fun events and prizes.

Gratitude can be all about the unexpected. When your team expects it that’s when you get entitlement mentality. However, when you throw in a bit of mystery, that can really help benefit your team and your company overall. Surprise them with events just to show your gratitude. Give prizes when they’re least expected. This will keep everyone excited about the prospect in the future.

Learn what they want to do in the future.

You can show your gratitude in a variety of ways, including through personal professional development. Find out what makes each of your employees tick and do what you can to encourage that. Provide on-the-job training. Give them additional projects. Find the right career paths for them within your organization.

Care for their overall wellbeing.

You should also take time to care about them as a whole person. You’re getting to know their personality and their professional self, but what about their overall health as a person. Give them the opportunity to maintain a healthy lifestyle, an appropriate work/life balance, and the tools to have a stress-free work environment.

Work with a Top Staffing Agency in Pasadena TX

How do you plan to show your gratitude this Thanksgiving? Contact Meador Staffing today to work with a top staffing agency in Pasadena TX!

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Custom Employees Reviews Make Everyone Happier

November 2nd, 2017

Employee reviews can feel like a “necessary evil” but they don’t have to be. In fact, many experts believe that a tailored review process can lead to more engagement and happier employees. So how exactly do you go about improving your review process to ensure everyone is heard and the right improvements are being made? Here are just a few things you can do to personalize your review process and improve your employee satisfaction.

Tailor the review to your employees’ personalities.

Your employees aren’t cookie cutter people, so it’s important not to treat their reviews the same way. Everyone will have different needs, require different kinds of feedback, and have different motivations. As a manager, it’s your job to determine how someone will react to a review and adjust your approach accordingly. This will help make everyone happier on the job.

Determine what makes them tick.

You need to find out what makes them tick as a person. What are their motivations? Do they love to learn? Do they like variety? How do they react in a stressful situation? It’s okay to ask them these kinds of questions in their reviews which will help you both create an action plan that fits with their goals and personality.

Emphasize how each employee makes a difference.

All of your employees want to feel as though they are contributing to the company. This may be more pronounced with some personalities, but everyone cares. Makes sure within the context of reviews, you emphasize how their contribution makes a difference in the overall success of the company.

Create an action plan for management as well.

In your employee reviews, you give each worker an action plan to ensure they are making the right improvements and adjustments. Allow your employees to ask you to do the same. Ask them what management could do to make their jobs easier or happier. Take their answers into consideration and create an action plan to make a difference.

Work with a Top Staffing Agency in Pasadena TX

Are you looking for the right employees for your team? Contact Meadow Staffing today to work with a top staffing agency in Pasadena TX!

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Can You Use Facebook Jobs to Land Job Candidates?

October 19th, 2017

Are you missing out on a large audience for advertising your open positions? If you’re not familiar with Facebook Jobs, you may not be attracting the most qualified and engaged employees in your area. More and more people are engaging with companies through online social media, so if you’re not using Facebook Jobs, your competition probably is, and that could mean you lose out. Here are some of the ways Facebook Jobs can help you in your hiring process.

Free access

Facebook Jobs is free to use both for job seekers and for companies looking for talent. If you’re logged in for your business and you visit Facebook.com/jobs, click on Publish a Job Post. This will bring up the free tool for you to enter your information. Once this post is up on your page, it will be accessible to anyone who has followed your company.

Wide audience

Not only will your followers see it, but you can also elect to share it with others based on certain criteria. On top of that, your content will be shareable, which is one of the many ways that Facebook posts get seen by a wider audience. If one of your followers knows their friends or family are looking for a job, they will share your post to their network, and so on.

Easy to use

The tool couldn’t be easier to use for job seekers. If they follow your page, they’ll see it in their feed. If they visit Facebook.com/jobs they will see all the current jobs available in their area. This will allow for them to submit their application through the “apply now” button or visit your website for more information.

Online reputation

Of course, posting jobs online has a lot more positive implications than negatives ones. Building a good reputation on social media will help draw more people to your page, site, and business. It will show how your company is a good place to work as well as a good company to do business with in your specific area of expertise. As online communication becomes more prevalent, building this reputation will be more important.

Work With a Top Staffing Agency in Pasadena TX

Are you looking for top talent to fill your open jobs? Contact the team at Meador Staffing today to get started on working with a top staffing agency in Pasadena TX.

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Yes, an On-Site Manager Helps Your Company – Here’s How

October 5th, 2017

Have you been wondering whether or not your company could benefit from on-site staffing management? You may understand the mechanics of the process, but do you really know how it can work for you? You know that an on-site staffing manager can handle all aspects of hiring and managing temporary workers for your company. What are the real and long-term benefits that you’ll get from the arrangement? What can an on-site staffing manager handle for your company that your own team can’t? Before you get started or make other arrangements, here’s how an on-site manager can help your company succeed.

Increase the overall efficiency of your department.

Your on-site staffing manager will handle all the daily oversight of your temporary staff. They will be able to get them up and running quickly. They will manage and review the work throughout the day to ensure compliance and productivity. They will also provide detailed reports to your internal HR department so you can see the effectiveness of the on-site staffing program.

Reduce recurring problems in the workforce.

They will also be available to handle any daily work issues such as conflict resolution or safety and injury prevention or reporting. They can also take on the tedious task of scheduling to ensure all aspects of the job are handled in a timely fashion.

Manage all the temporary staffing functions.

Your on-site recruiter will also handle all the staffing-specific functions necessary to keep this department running smoothly, they will be in charge of sourcing and interviewing new candidates, handling all their onboarding, and maintaining payroll and administrative work.

Ensure safety training and policies in the workplace.

Since your on-site staffing manager is trained to work with this industry and the issues that might come up with each employee, they can also be in charge of safety orientation, discipline, and other enforcement as each employee starts and throughout the duration of their assignment, whether it is long- or short-term in nature.

Partner With a Top Staffing Agency in Houston

Are you looking at on-site staffing solutions for your business? Contact Meador Staffing, a top staffing agency in Houston TX, to learn more about on-site management options today.

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How to Craft an Employee Retention Plan

September 21st, 2017

Your employees are your company’s most valuable asset. So when you’re experiencing high turnover, it can be a sign that things are broken in your processes. To create an effective employee retention plan is a way that you can demonstrate your commitment to keeping your employees engaged and happy on the job. So how do you do that? Here are just a few suggestions to get you started with a retention strategy in your company.

Create a positive company culture.

Your company culture has more at stake than just where the coffee is in your breakroom. The overall values and mission of your organization create the culture, and you should be hiring individuals who fit that culture and work well within its framework. Creating a company culture that breeds loyalty is a great way to ensure retention of your employees.

Develop a streamlined hiring process.

Your hiring process may also be to blame for high turnover. Many managers hire based on gut feeling, but this can go wrong quickly. Instead, create an interview and evaluation process to compare the same criteria for each and every candidate who walks in for a job with your company.

Maintain an onboarding program.

Like company culture, onboarding needs to go further than a tour of the office. Onboarding is how you train your new team to accept and work within your company culture. Not only do you need to train them on the job they’re doing, but also on how your company does things. Make this interactive and positive.

Recognize contributions of your team.

When your staff goes above and beyond, how do you recognize their hard work? Programs that allow for you to reward your team for a variety of reasons will let them know you value them and want them in your organization. Sure, holiday bonuses can go a long way but have spontaneous rewards as well.

Conduct exit interviews to learn more.

When someone does leave, make sure you know why and track that information. Conduct exit interviews with employees who give their notice. There are many reasons an employee leaves, and sometimes it isn’t about the job at all. But when it is, it’s imperative that you do what you can to make sure problems are resolved before others are affected.

Work With a Top Staffing Agency in Pasadena TX!

Are you looking for great employees to join your team? Contact Meador Staffing today to work with a top staffing agency in Pasadena TX!

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Key Signs You Should Promote An Employee

September 7th, 2017

Not all of your employees will be contented to stay in their position for the duration of their career with your company. That means, from time to time, you should have a plan in place to promote star performers. But what are the signs that indicate you should be considering a promotion for your employee? Here are the things that can give you a hint that promotion should be on the table.

Their data supports it.

Though it isn’t the only measurement, numbers are an important way to determine whether or not someone is qualified for a promotion. How does this employee impact the bottom line? What is their productivity level? How much money do they save or spend for the company? Starting with the hard data will help you determine who should be in the running.

They put in extra effort.

Staying late or coming in early doesn’t automatically mean that a person is motivated or accomplishing the right goals. What you want to look for is someone who puts in the extra effort. This doesn’t have to be time, specifically. It could be innovation to determine a new and better way to approach a common problem.

They’re solutions oriented.

Of course, solutions is also a big part of the process. There will be people who constantly complain about their situation, their tools, or their coworkers. These are not the people who will succeed if promoted. What you want to watch for is someone who is willing to immediately determine a solution whenever they run up against a challenge.

They enjoy sharing their skills.

A person who should be considered for a promotion may also be someone who enjoys passing on their knowledge. Not everyone is cut out to be a teacher, but there are people who really thrive on sharing what they know with others. Who jumps in to help when someone needs additional training?

They ask for more responsibility.

If an employee is eager to do more and they ask for it, this is a personal trait that should be encouraged and rewarded. An employee looking to add to their current duties is someone that may be ready for a completely new promotion to make way for new talent in their current role.

Of course, there may be a time when an employee doesn’t quite tick all the right boxes. In these cases, you may want to consider investing in career development training. And, if all else fails, you can consider hiring someone from an outside source such as a staffing agency specializing in your industry.

Contact a Top Staffing Agency in Pasadena TX

Do you have more questions about hiring employees? Contact the team at Meador Staffing today to work with a top staffing agency in Pasadena!

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Are Your Talent Screening Technique’s Out of Date? Here’s What to Do

August 17th, 2017

There is so much changing about the job market today. And many companies simply aren’t prepared for the new trends or technologies available for hire. You may be using outdated techniques for screening or vetting the talent before making a job offer. It’s important that you make the right decisions for pre-screening candidates across the board, so we’re here to help. Let’s take a look at some of the current trends.

Ban the box.

Employment laws referred to as “Ban the Box” encourage employers to hold off on asking an applicant about a potential criminal background. This is spreading and will become normal in employment over the next few years. The idea is that basing hiring criteria on a check box prevents valuable contributors from re-entering the workforce. This doesn’t mean that background checks aren’t run, but they may be run much later in the process.

Contingent employees.

Since the economic recovery began, more and more people are working on a project-basis rather than pursuing full time, permanent jobs. This gig economy means that companies are working more with short term or freelance workers than ever before. But what does that mean for your employment screening process? The important part is to keep your process consistent for all employees, traditional and contingent alike.

Continuous screening.

Another trend that is picking up steam is the idea of continuous screening. Make sure the consent form you use when hiring new employees is explicit about the company’s policies on continuous screening. You also need to make sure that you’re continuous screening process is in compliance with the EEOC.

Social media.

Many employers are curious about the role of social media when it comes to screening. It can be so easy to plug someone’s name into Google and read the corresponding social sites that return. But it is important to keep some things in mind if you do this, you may run into illegal or uncertain situations. If you’re not an expert in employment law, you may want to hire a third party company to include social media searches.

Unconscious bias.

You also need to ensure that you’re not allowing your unconscious bias to influence how you hire or what actions you take in the workplace. Unconscious bias can inform your decisions even when you are actively trying to avoid discriminatory behaviors. You may prefer to hire someone who has a similar background to yourself, but this may leave out perfectly qualified candidates.

Work with a recruiter.

There is a lot to be concerned with when it comes to screening potential employees. There are many moving pieces that are governed by different laws and employment regulations. By working with a recruiter, you can allow them to use their expertise to ensure the proper checks are run and the information isn’t being used incorrectly to inform your hiring decision.

Work With a Top Staffing Agency in Pasadena TX

Do you want to partner with a staffing provider who can help navigate the candidate vetting process? Contact Meador Staffing today to work with a top staffing agency in Pasadena TX to learn more!

 

5 Signs You Need Outside Staffing Help

August 3rd, 2017

You know you need to focus your time and talent on running your business. So if you find yourself spending a lot of time searching for and interviewing new employees, there may be a much more efficient way to handle that process. Have you considered working with a staffing agency? Consider these 5 signs and how they may point in the direction of working with a firm to help you with your hiring and onboarding processes.

1. High turnover rates.

Is your company struggling to keep good workers on the job? Do people sometimes leave within their first 90 days? Have you been tracking their reason for leaving and been noticing specific patterns? A staffing partner can help you determine the cause and effect, such as an onboarding experience that isn’t matching the expectations of the job. Or the hiring process not drilling deep enough into employee skill levels.

2. Slow hiring process.

You have a lot on your mind. And even with the importance of hiring, sometimes it gets put on the back burner. That leads to a very slow hiring time, which can impact your business even if you don’t realize it. The time it takes to hire someone for an important position is costing your company money. Other employees are taking up the slack. You can’t afford to wait too long to fill a necessary role.

3. Low-quality candidates.

You may have several tried and true resources for hiring employees, but what happens when the well starts to run dry? You don’t have the time to try to access every avenue to hire your next great employee, so you may start to notice that the quality of candidates you’re bringing in isn’t the caliber that you’re looking for. A staffing partner can solve this problem.

4. Inability to test skills.

And how do you prove that a candidate is who they say they are? Not necessarily on an identity fraud basis, but on the basis of what they say they can do. If you bring in someone who claims to be an Excel wizard only to learn they can barely skate by, how does that affect the job at hand and the entire office? A staffing partner can test for skills before presenting candidates.

5. Too many resumes.

Another problem you’ve probably faced is simply too many resumes to effectively narrow your choices down for any given job. When you post online for a position, you probably get hundreds of resumes. That is too many to review and most of them won’t meet the qualifications. But a recruiter is dedicated to this process which can free up your time so you can focus on what you do best.

Work With a Top Staffing Agency in Pasadena TX

Are you ready to partner with a staffing agency to find your next great employee? Contact the team at Meador Staffing today and work with a top staffing agency in Pasadena TX!

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