Become a Great Call Center Manager in 2018

December 7th, 2017

Did you know that managing a call center is very different than other types of management positions? In this case, you need to ensure your staff is up to date with the latest news, policies, and information, as well as manage the caller experience every day. Priorities and details may change weekly or even daily. If you want to establish your places as a top quality call center manager, here are some ways you can stand out in your field.

Manage different personalities.

There is no cookie-cutter option for call center employees. And when you’re working with a high volume of call center representatives, you’re going to be face to face with all different kinds of personality types. It’s your job as their manager to be able to work with all of them effectively and efficiently. Learning how to manage different personality types will help you flourish as a manager.

Determine the right metrics.

Management can be very reactionary, but this shouldn’t be the basis for all evaluation. Instead, make sure you’re using the right metrics to measure employee performance, employee and caller satisfaction, and other aspects of the day to day call center environment. These reports will help you see patterns over time and be able to manage appropriately.

Be solutions oriented.

Due to the nature of the job, there will undoubtedly be problems that occur in the workplace with your representatives. But rather than a kneejerk reaction, as a manager, you should be trying to determine the best solutions. Always approach a problem with the idea that it can be solved. Complaining about solutions won’t be productive for anyone.

Work with a staffing agency.

Call centers have high turnover no matter how good a manager you are. With that in mind, it’s important to establish a good relationship with a source for new valuable candidates. You can work with a staffing partner who specializes in call center placements who can help you find good replacements quickly and not impact your employee productivity.

Work With a Top Staffing Agency in Pasadena TX

Are you looking for the right employees for your call center? Contact Meador Staffing today to get started on working with a top staffing agency in Pasadena TX.

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The Latest Technology to Help in Recruiting

February 16th, 2017

Hiring may be one of the most difficult, and important, aspects of your job as a business leader. Hiring the wrong person can result in missed opportunities and damage control. But hiring the right person will aid in your company’s growth and success. But the old fashioned recruiting methods might not be your best bet in our new, modern world. Using technology to help you find and hire the right candidates for your business can not only save you time and money but also help you put the right people in the right positions. Here is some information on the latest technology that can help you out.

Use marketing automation

Many businesses will start the hiring process over again when a need comes up, but that means they are missing out on stellar candidates who have applied in the past. There are potentially dozens of talented individuals who have already responded to your open positions, so don’t forget about them. One way to make sure you stay in touch with former candidates is to use targeted marketing to stay top of mind with them as they continue their job search. You may not have something right now, but make your company a desirable place to work when you do.

Use an applicant tracking system

An applicant tracking system, or ATS, is technology that helps you keep potential candidates in a database that you can search when a need arises. They are often used by staffing agencies and large corporations that receive hundreds of applications at any given time. An ATS can allow you to search for specific keywords so you can find former applicants who fit current job openings and reach out to them.

Use video interviewing

Another popular technology trend in hiring today is the video interview. Using programs like Skype or Google Hangouts, you can take the phone interview to the next level. This gives you a chance to talk to individuals who are willing to relocate for your job. Or, it allows you to be face-to-face with a candidate before bringing them in for your in-person interview process. It gives you access to their communications skills and body language and allows them to see yours as well.

Use mobile application processes

Online applications are also key in today’s connected economy. Successful companies are using mobile apps to help job seekers apply to their open positions faster and easier. Current research shows that if a job seeker needs to jump through multiple hoops to apply for a job, they aren’t likely to finish the process. This is true for people of all skill levels, so you may be missing out in very talented performers who would be an asset to your company. Make the application process easier for candidates rather than harder.

Partner with a Top Staffing Agency in Austin

Are you ready to work with a staffing agency that features all of these tools? Meador Staffing is here to help! Contact our great team of recruiters today to work with a top staffing agency in Austin!

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How Can Your Company Stand Out to the Increasing Number of Independent Workers?

October 6th, 2016

One of the most interesting changes to our economy that happened since the recession and recovery is the increased number of independent workers. Freelancing, short-term projects, and on-demand employment have become a popular choice for many workers who would like control over their own schedules and careers. That means companies need to find a way to engage with these talented employees and attract them to their open positions. So how can you stand out to an independent worker? Here are some ideas to start with.

Promote excitement.

The main thing to know about independent workers is they have a choice to accept your open position or not. If they don’t, they will continue to work other freelance jobs or take another opportunity. Your role in recruiting is to convey a sense of excitement about working for your company. Why should they choose to work with you directly rather than continue their freelance career? What do you have to offer them? What benefits can you provide that they couldn’t get by continuing to work for themselves?

Encourage reviews.

Use your current staff as your liaisons to the freelance and independent contractor community. Encourage happy employees to share their stories on social media. This kind of word of mouth can be better advertising than anything you can spend money on. Your team should be happy to share their positive experiences with their friends or others in the community. Make sure they include why they like being an employee and what you have to offer that they couldn’t get if they worked independently.

Think ahead.

If you bring an independent worker on for a contract assignment and they’re doing a great job, it’s never too early to think about ways to can extend their assignment. What is the next project? How can you entice them to stay on board rather than transition to another project for another client? What can you offer that will encourage them to be a part of your team for as long as you really need them?

Ensure compliance.

Lastly, it is also critical that you do everything you can when it comes to employee classification. Working with an independent contractor can be complicated when it comes to compensation and your requirements as an employer. One way to handle this is to work with a reputable staffing agency that specializes in this kind of employment placement. They will be the employer of record and will be responsible for all of the necessary legal compliance.

Do you want to attract talented independent workers to your company? Contact Meador Staffing today to work with a leader in staffing in Texas! 

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3 Ways to Follow Up if a Job is on Hold

November 8th, 2013

Job searches are not always cut and dry for seekers, and the same is often true for the process within a company. Sometimes an organization identifies a need for a new staff member but for various reasons, including budget or corporate hiring freeze, the job is put on hold after candidates have been considered. It can be frustrating to learn that the perfect opportunity is no longer available. There are some right and wrong ways to follow up on a job that has been placed on hold. Here are three ways to follow up.

  1. Email your contact. While a phone call may seem like the best way to connect with the hiring manager, it can also be seen as pestering. The hiring manager has their own job to do so it is best to send an email following up on the job opening. Ask why it was put on hold and if there is an expected time frame for the job to reopen. Don’t panic if they don’t email you back right away. You can always include a “read receipt” which will let you know that they did get it and opened it.
  2. Provide additional information. When you email your contact, frame it in a way that shows you are checking in on the job and offer additional data that may intrigue them. Provide information about a certification or an award that shows you’re dedicated and makes an impression.  You want them to remember you when the opportunity is open again.
  3. Don’t lose momentum. Even if you are waiting for your dream job to be taken off hold, it is extremely important to keep searching for other job opportunities. You never know what might happen at any individual company and it necessary to keep your job hunt momentum going. Give the job a time frame. If you haven’t heard anything back within a month or more, you may send another email to reiterate your interest. Continue your search as you wait.

Are you looking for your next job opportunity in the Houston or Austin area? If you are looking for jobs in Pearland TX, contact us today.

Tough Interview Questions and How to Ace Them!

August 16th, 2013

Interview questions are intended to get to the very root of each individual’s background and determine if you are a viable candidate for the job. Every hiring manager has their own process when it comes to devising questions to ask potential employees. Here are six tough questions you could be asked and the best ways to answer them to be prepared for your next interview.

  1. What accomplishment are you most proud of? This isn’t a time for bragging, but it is a time to share your most impressive professional accomplishment to knock the socks off the hiring managers. You want to make them sit up and take notice and wonder how they could continue to run their department without you. Tailor your answer to the job for which you are applying. Prepare for this answer prior to your interview. Also be sure to give credit to anyone who helped you in the process which will keep you from entering bragging territory.
  2. Why do you want to work for our company? This may be the most important question that an interviewer can ask and the most important one you can answer. Hiring managers aren’t looking for generic answers and they don’t want to hire someone who is looking for just any job. They want to know that you are interested in and dedicated to their specific business. You want to show that you researched their company, share your long term career goals, and demonstrate your commitment.
  3. Can you justify your salary requirements? Before you go into the interview determine your salary range. Your first number should be the bare minimum. If their offering is below this number you would not accept the job. The second number should be what you think you are worth. Be prepared to provide good and positive reasons for your salary range. They don’t want to hear that you are experiencing financial trouble, even if it is true. Tell them about your results and your successes.
  4. What is your biggest weakness? For so many years candidates have been advised to turn this question around and answer with a strength in the form of a weakness. For example, “I’m organized to a fault.” Because this technique is so overdone it can come across as disingenuous. Instead, you should be honest but remain positive. Tell them about the time you got easily frustrated with a customer but also how you solved the problem.

Are you ready for your next interview? If you are looking for jobs in Pearland TX, contact the employment experts at Meador today.