Positive Tips for a Positive Workplace

February 2nd, 2018

We all know that positivity can make everything fall into place. Imagine you’re having a bad day. You can slip into negativity allowing everything else that happens to you to annoy you, or you can choose to have a positive outlook and overcome the negative experience. The same is true in your office every day. Some of your employees will be having a bad day and some will be having a good day. The single most important thing to affect their productivity and engagement will be the overall atmosphere of the workplace itself. So how can you have a positive workplace? Here are some tips to get you started.

Show gratitude.

Saying thank you can go a long way, and often employers don’t say it enough. But not only should you say it frequently, but you should create a culture of gratitude in your office. Gratitude is contagious, and as more people say thank you to one another, the more positive the overall atmosphere will be.

Celebrate little wins.

Most companies will celebrate the big stuff like hitting major goals or landing a huge customer. But sometimes, it’s all about the little victories. Take time to acknowledge whenever someone does something worthy of recognition. This can go a long way toward feeling appreciated on the job.

Focus on being positive.

If negative attitudes breed more negativity, then it goes without saying that positive energy will create more positive energy. So even when things go wrong, focus on the positive. How can you solve a problem? How can you stay engaged? How can you encourage your team in tough times?

Be sure to smile.

The physical act of smiling is enough to put many people at ease. We’re not saying that you have to completely change your personality or the state of your resting face, but smile when you engage with others. When you’re listening or speaking, a smile can allow the message to remain positive. You’ll notice more general smiling around the office as well.

Know the mission.

Finally, at all times, make sure you know your company’s mission and live it. Encourage others to live it as well. At Meador Staffing, we subscribe to the highest ethical and professional standards in managing a diversified and profitable human resource firm. We are engaged in providing excellence and quality service to candidates and employers relative to temporary staffing, contract staffing, direct hire placement, and recruiting. And our values and vision support our goals.

Work with a top staffing agency in Deer Park TX

Do you want to ensure a positive work environment? Contact the team at Meador Staffing Staffing and work with a top staffing agency in Deer Park TX.

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Become a Great Call Center Manager in 2018

December 7th, 2017

Did you know that managing a call center is very different than other types of management positions? In this case, you need to ensure your staff is up to date with the latest news, policies, and information, as well as manage the caller experience every day. Priorities and details may change weekly or even daily. If you want to establish your places as a top quality call center manager, here are some ways you can stand out in your field.

Manage different personalities.

There is no cookie-cutter option for call center employees. And when you’re working with a high volume of call center representatives, you’re going to be face to face with all different kinds of personality types. It’s your job as their manager to be able to work with all of them effectively and efficiently. Learning how to manage different personality types will help you flourish as a manager.

Determine the right metrics.

Management can be very reactionary, but this shouldn’t be the basis for all evaluation. Instead, make sure you’re using the right metrics to measure employee performance, employee and caller satisfaction, and other aspects of the day to day call center environment. These reports will help you see patterns over time and be able to manage appropriately.

Be solutions oriented.

Due to the nature of the job, there will undoubtedly be problems that occur in the workplace with your representatives. But rather than a kneejerk reaction, as a manager, you should be trying to determine the best solutions. Always approach a problem with the idea that it can be solved. Complaining about solutions won’t be productive for anyone.

Work with a staffing agency.

Call centers have high turnover no matter how good a manager you are. With that in mind, it’s important to establish a good relationship with a source for new valuable candidates. You can work with a staffing partner who specializes in call center placements who can help you find good replacements quickly and not impact your employee productivity.

Work With a Top Staffing Agency in Pasadena TX

Are you looking for the right employees for your call center? Contact Meador Staffing today to get started on working with a top staffing agency in Pasadena TX.

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