Why Do Employees Look for a New Job? Examine These 5 Reasons

November 15th, 2018

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Are you star performers happy on the job? Would you know if they weren’t? Many managers seem surprised when their employees give their two-week notice before leaving a position where they perform well. But there are a lot of reasons employees look for a new job. If you want to reduce turnover in your company, it’s a good idea to examine these give reasons and make changes to keep your team more satisfied

1. They feel underappreciated.

Many managers have the mindset that someone should do what they’re in the office to do every day, no questions asked and without any thanks. But employees want to be noticed for their contribution. If you’re not taking time to appreciate your team, they may be starting to look for other opportunities outside of your company.

2. They don’t get along with their manager.

Of course, there may be instances when personality conflicts inform an employee’s need to consider different employment. If this manager is you, what can you do to change the dynamic? If it is someone else in your company, and the issue is repeated, what can you do to solve that problem?

3. Their pay is poor.

Experts encourage job seekers to look at more than just the salary when making an employment decision, but we have to be honest. Money does impact our decision-making skills, and if they discover they can earn more for a similar role elsewhere, they are likely to reach out and see if they can make a transition. Are your salaries competitive within the industry?

4. The equipment is outdated or unsafe.

Whether the role is in the office or the warehouse, many employees will become frustrated with outdated equipment. For your office worker, it may be slow computers, obsolete software, or clunk printers or copiers that require more babysitting, keeping them away from the work that matters. For your warehouse, outdated equipment can pose a safety concern or worse.

5. They have no chance at advancement.

Finally, you want to look at what kind of advancement your employees have within your company. If they feel like they’ve reached the top of the jobs your company can offer, they may become restless and start looking at other options to help with their career advancement. Companies that invest in their employees’ futures are likely to keep them engaged and satisfied.

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How Can You Prepare Candidates for the Interview?

November 1st, 2018

 

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What is a company’s responsibility for educating potential candidates about their open positions and company culture? Experts tell job seekers that they need to do their research and be prepared for interviews, but do all job seekers know how to find this kind of information? What if a company could help the process by providing more information ahead of time? Would it be worth it for your company to better prepare candidates for your interviews? Let’s take a closer look.

Write a thorough job description.

You can help candidates be better prepared before they ever even apply to your job. How many times have you placed a job posting only to get too many resumes with not enough of the right experience? By creating a more thorough job description, you can bring in more qualified candidates who have a better understanding of the job right from the start.

Share rich media about your company.

Rich media is a term used in marketing to describe advertising that includes visual or video components. For example, you may create an infographic that describes your company culture and share it on your website and social platforms. Or put out a series of videos for the open positions. People are more likely to click on these posts and retain the information.

Share videos on with your networks.

Creating rich media is important, but it’s also essential that you share video content to make the information easily discoverable and accessible for potential candidates. When you create video content about your company culture or the jobs you hire for, share it on your social media sites. This is the way that candidates will search your company to learn more, so make it easy to find.

Create a job seeker FAQ.

Frequently Asked Questions pages have been a staple on the web since the invention of the internet. It can really help candidates better understand your company, your application process, and the specific job. What do you with people would know before interviewing with your company? Use that as a start for beginning an FAQ.

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Conflict Resolution – 4 Tips to Help in a Heated Call Center Discussion

September 27th, 2018

Every call center employee knows the experience. A caller is already angry and upset before their call is answered and they’re immediately on the defensive. Often, they’ll take out their frustrations on the one person they feel has control over the situation, whether or not that’s actually true. So how do call center professionals manage conflict on customer calls? Here are four tips to help in a heated call center discussion

1. Let them vent.

The first thing is to let the customer vent about their frustrations. Sometimes, this is all they really want is for someone to listen. So regardless of whether or not it’s all relevant, let them tell you about why they’re unhappy. Listen to them and when you can ask clarifying questions to help them get to the point where you can help them.

2. Be kind.

When we are attacked, even if it isn’t personal, it’s easy to respond by getting defensive. But when dealing with angry customers on the phone, the key is to be kind and not argue with them. They don’t understand the rules of your workplace, and that isn’t their job. By not taking it personally, you can try to get to the bottom line and be kind to them when answering their questions.

3. Compromise.

In some cases, there may be ownership of the problem on all sides. But your customer just wants it fixed. If there are ways you can, try to compromise as much as possible when the issue requires advanced problem-solving needs. Even if you feel the customer is entitled to nothing, try to do what you can to give them what they need to be satisfied without compromising your company.

4. Deliver more.

If you can, try to deliver more than they’re expecting. This can go a long way toward encouraging continued customer loyalty. Consumers just want things to be easy, so if you can go above and beyond their expectations, they are much more likely to not only continue with your products or services but to refer people. You are often only as good as the last problem you solved.

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How Can You Store a Resume on a Mobile Device?

July 26th, 2018

In today’s increasingly connected digital world, you may have found yourself applying for jobs right from your phone or small mobile device. But how do you keep your resume on file so you can easily submit it to job openings? The truth is, it’s pretty easy to maintain a digital copy of your resume that you can submit when you find open positions online while browsing your mobile device. Here are just a few ways to get started.

A file on your phone or tablet.

One of the easiest ways to have your resume handy is to keep a file directly on your device. You can download Microsoft Word for mobile platforms and be able to access your documents that way. In some cases you can save it to the Cloud, like iCloud if you’re using an iPhone. This will allow you to access your resume each time you apply to an online job from your smart device.

Google Drive.

Another great way to keep your documents handy on your phone or tablet is to set up a Google Drive account. If you use the email client through Gmail, you already have access to Google Drive. You can save your document there using Google Docs which will allow you to access it on the go.

A Dropbox account.

Similarly, you can store your resume as a PDF in your Dropbox account. Creating an account with Dropbox is easy and there are free and paid versions. If someone else uses Dropbox, you can easily share documents online.

Resume apps.

Of course, there are also a number of resume apps available for both Android and iOS platforms. The job board Indeed has a resume maker tool that will allow you to store a resume right on the site, which can make it easier to apply for jobs that are posted on Indeed itself. There are others as well:

  • Visual CV Resume Builder
  • Resume Star
  • Resume Maker
  • Resume Builder
  • My Resume Builder
  • Apple Pages
  • CV Writer

You can read more about all of these in this online review.

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Overtime or Temporary Workers – What Is the Best Fit for Your Team?

July 19th, 2018

There will be times in your company where you’re faced with a short staff or a busy season. So, what do you do? Most of the time, your choice is between overtime for your current team or hiring temporary employees to help out. What is the right decision? It may depend on a number of factors including your current team’s interest and workload. Here are a few things you can consider when deciding what to do next.

Does your staff want to work overtime hours?

The first step is to determine is whether or not your employees want overtime hours. There are many jobs where workers come to rely on additional hours and the pay that comes with them. They may be eager to take on the extra burden. Other industries, and personalities may prefer more flexibility and work-life balance. You may also want to base this decision on whether you employ hourly or salary workers who are classified either exempt or non-exempt.

Is work-life balance more important?

If your team is more focused on work-life balance and the flexible schedule that allows them to put work aside, it’s important to respect their preferences and pursue another solution. The days where managers can decree mandatory overtime might be over because it can cause heightened dissatisfaction in the workplace. In some cases, occasional overtime is fine bit pay attention to the work quality and employee engagement.

What are the business repercussions?

You also need to determine how the decision will affect your business overall. If your team isn’t amenable to overtime, you will need someone to fill the role to maintain productivity. If you look at the amount overtime will cost versus bringing in temporary staff, you may find the decision clear. Overtime will be more economical if your team is behind the project and the overtime is limited. If the project is more involved, you can benefit from more hands on deck.

Are you working with a staffing partner?

Before you can bring in qualified short-term employees to help out with a project, you should be developing a relationship with a staffing provider in your area. Maintaining a relationship when you don’t have an immediate need will help foster the kind of partnership it will take to help you out when the chips are down. Your staffing partner will get to know your business and be able to send you qualified employees on short notice to keep your projects on track.

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A Game Plan to Get the Raise You Deserve

July 12th, 2018

Have you been working the same job for a while without any offer of more money? While some companies have methods in place for ensuring each of their employees gets a merit-based raise each year, others are a tougher nut to crack. In either case, it’s important that you’re prepared to defend your reasons for wanting a raise in order to convince your employer beyond the shadow of a doubt that you’re worth it. Here are some basic ideas to formulate your game plan.

Demonstrate your value.

Step one is to come to the negotiation table having already done your own homework. Don’t expect your employer to jump at a chance to offer you more money. Ask for a meeting and at that meeting, share the data that supports your cause. Show how much money you saved, how reliable you are, how much work you accomplish, and how you interact with the team. Once you do all of that, you can provide a number and let the negotiations begin.

Set benchmarks for your growth.

Your work isn’t done once you’ve received the raise. You also want to demonstrate your interest in improving your performance and reaching new career goals. Share with them a plan to increase your production, revenue, or any other benchmark that will give them confidence that their investment in your future will be worth it.

Look for a new job

Some people suggest that you start looking for a new job to encourage a new salary negotiation. That the threat of losing a top employee may kick your management team into high gear to keep you around. This is a dangerous gamble to make. Experts tend to agree that you should only look for another job with the intention of leaving your current one and it may be best to keep your search private until you have an offer in hand. Otherwise, you may risk being fired.

Manage that counteroffer.

In some cases, you may have decided to start the raise negotiations because you’ve received a job offer from another organization. What do you do now? Some experts advise against trying for a counteroffer. If you provide your notice and your current employer offers one, then it can be in play. But remember, there are reasons you wanted to look for a new job and the salary was only a portion of that.

Make professional connections.

Getting a raise isn’t just about pleasing your current managers. Career development takes time. Even if you’re not in the market for a new job immediately, you may want to put the feelers out there. Not specifically to apply for jobs, but to network in your industry. You never know where a more attractive offer can come from.

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Being Kind – Why It Helps Your Career Grow Faster

July 9th, 2018

Do you make kindness a priority in your life? If not, you may want to start thinking about the ways you can turn negative behaviors around to positive ones. Why? Your attitude is just as important to your job search and career growth as your skills and experience. And kindness sometimes feels like a lost art in our modern American culture. So how can you be more kind and how does it affect your career prospects? Using the T.H.I.N.K. method is a good way to start.

Is it true?

Do you feel the need to share information with others around you? You may feel like co-workers are frustrating or not able to accomplish the same jobs you can. But in your interactions, do you sometimes feel the need to exaggerate or embellish what you want to say? You may do this to your management team to keep yourself out of trouble. Before you say something that isn’t true, stop and consider how your actions may affect others.

Is it helpful?

Constructive criticism is helpful, but just criticizing others isn’t. Know the difference. If what you’re about to say will be helpful to someone, then figure out the best way to deliver the message. But if your message is just to insult them or disagree with them for the sake of disagreement, think twice.

Is it inspiring?

Encouragement goes a long way on the job and in any of your personal interactions. Make sure you’re taking the time to thank people for what they do every day, not just when they go above and beyond. Creating a culture of gratitude is contagious and will help inspire everyone on the job.

Is it necessary?

Before you make a statement, consider whether or not this is essential to getting your message across. Often, people will qualify statements in an effort to reduce the damage, but the result is passive aggressive, not helpful. So rather than trying to soften the blow in your criticism, determine what is actually necessary.

Is it kind?

Finally, it all comes down to kindness. And being kind in your career will have multiple benefits for you in the future. Kindness, like gratitude, is contagious and your entire department, and even company can benefit from just one person starting this avalanche. Being kind means that you have empathy, can put yourself in other’s shoes, and are willing to think about problems from all angles.

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“Would Your Last Boss Hire You?” – Should You Ask This in the Interview?

June 21st, 2018

Throughout the hiring process, hiring managers are given a lot of advice about what to ask and what answers to expect. There is so much advice out there it can be difficult to know what are or are not good questions to get down to the bottom of things and give you the details you need to know to make a decision. For all the strange questions you might consider, “Would your last boss hire you?” may give you some information that will help you better understand the candidate. Let’s take a closer look.

Would Your Last Boss Hire You?

The first thing this does is force the candidate to think about things in a new way. They may have thought about their accomplishments in their previous jobs and planned on sharing them with you. They may have been cautioned about saying negative things about past employers and are hedging around certain topics to keep things positive.

By framing the question in this way, they have to stop and think. That means they can’t just repeat answers they’ve practiced in the mirror. You’re making them think on their feet and that’s a good thing. You want to hire someone who isn’t thrown off by simple requests. Their specific answer isn’t as important as how they answer.

What Answer are You Expecting?

Though the specific answer isn’t that important, you certainly have some expectations about what they should say. For example, if they respond that their previous employer would not hire them, you’re going to want to know why. If they cross the line from confidence into arrogance in their answer, that might be a red flag as well.

Know that the answer isn’t important, but understand what it is that you’re looking for when they answer. Look at their body language. Look at the way they hesitate, if they hesitate. Listen for negativity in their answers. But don’t just look for red flags. Also, consider the positive cues they could reply with.

What Does it Tell You About the Candidate?

Of course, beyond your expectations is what their answer really tells you. Consider this scenario. You ask your candidate if their previous boss would hire them again. They appear taken aback for a moment and then carefully constructs their answer. They may say something like, “I had an excellent relationship with my previous boss. He relied on me to make sure things were on track without much hand-holding. It was my organizational skills that allowed him to remain hands off, and he appreciated that.” This answer tells you that they are proud of what they’ve done in the past and that their previous employer trusted them on the job.

If, however, their answer begins with a laugh and an almost dismissive tone, such as, “Well, he hired me once. I don’t see why he wouldn’t do it again.” They may be hiding more important information with their short, curt answer. This may tell you that they don’t respect the process, they had negative feelings about their previous boss, or that there may have been tension in that working relationship.

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What Does It Take to Become a Certified Forklift Driver?

June 14th, 2018

Should you become a certified forklift driver to help you find your next job? Is it something that will help your career? What kinds of opportunities can you get when you have this certification? There are a few things to consider if you’re interested in pursuing a career within a warehouse. If this is something you’ve wondered about, here is some inside information on how to get your forklift certification and what you do with it once you have it.

Opportunities for forklift drivers.

For someone interested in working in a warehouse environment, knowing how to drive a forklift can be a huge professional benefit. Many jobs require previous forklift experience or a certification. There are also a variety of types of forklifts that many companies will use, so diversified warehouse driving experience can also be beneficial for your career in the long term.

Take classes.

There are a variety of ways to become certified to drive a forklift. In some cases, companies will certify individuals and provide them with their certification after gaining experience. In other cases, you can take courses at your local trade or technical school. There are even online certifications. Keep in mind that each state has different requirements for how certifications can be obtained and what their employers can accept.

Additional skills required.

Know that there is more to landing a forklift driving job than just skills driving a forklift. Companies look for a variety of personal traits and professional skills when making a hiring decision. You will need to demonstrate reliability, good communication skills, and an aptitude for technology.

Leverage your certification.

When you are certified, you can work with a staffing professional to help you find a position within a warehouse job so you can use your forklift driving skills and potentially earn more money. There are often premiums for positions requiring forklift certifications, and it can also lead to supervisor roles in the future. Be sure to let hiring managers and recruiters know if you have forklift skills from previous positions.

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Is the Problem in Hiring or Retention?

June 7th, 2018

What happens when someone comes on board to your company and doesn’t even make it past the 90-day mark? Is this solely a problem with your hiring process or could there be more at stake? The truth is, hiring is only one piece of the puzzle and while it needs to be constantly updated and honed, it won’t answer all the questions you have about building a good team. You need to focus on retention as well or hiring will be ineffective. Here are some things to consider.

1. Re-evaluate your onboarding process.

It can be discouraging when you note how many people don’t make it past their first 90 days on the job. When people leave so soon, they usually cite poor training or a mismatched company culture. Training is only one aspect of onboarding and there is so much more you can do. Talk about your company culture, values, and environment. Introduce them to others in your company. Create a program to pair mentors with new employees to help them acclimate to the new job.

2. Provide feedback early and often.

If you’ve waited 90 days to give your new employee a review, it may already be too late. Instead, provide regular feedback as necessary. And don’t only focus on the things that need correcting. Talk to them about their successes and what they do right. If an employee only hears negative feedback on the job, they will become dissatisfied quickly.

3. Be approachable.

To encourage retention, make yourself available to your employees. Having an open-door policy is one of the ways you can make new employees feel comfortable. And this shouldn’t stop in just the first 90 days. Being approachable is something that needs to continue as part of your corporate culture if you want to make your employees feel like a valued part of the team.

4. Work with a local staffing agency.

Of course, hiring is also a big part of employee retention and you want to make sure you’re hire right the first time. You can improve your recruiting strategy by partnering with a staffing agency who can help you find the right people. Having a temp to-hire option to help both you and the employee get to know one another can be a major help for retention.

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