Become a Great Call Center Manager in 2018

Did you know that managing a call center is very different than other types of management positions? In this case, you need to ensure your staff is up to date with the latest news, policies, and information, as well as manage the caller experience every day. Priorities and details may change weekly or even daily.… Read More »

The Latest Technology to Help in Recruiting

Hiring may be one of the most difficult, and important, aspects of your job as a business leader. Hiring the wrong person can result in missed opportunities and damage control. But hiring the right person will aid in your company’s growth and success. But the old fashioned recruiting methods might not be your best bet… Read More »

How Can Your Company Stand Out to the Increasing Number of Independent Workers?

One of the most interesting changes to our economy that happened since the recession and recovery is the increased number of independent workers. Freelancing, short-term projects, and on-demand employment have become a popular choice for many workers who would like control over their own schedules and careers. That means companies need to find a way… Read More »

3 Ways to Follow Up if a Job is on Hold

Job searches are not always cut and dry for seekers, and the same is often true for the process within a company. Sometimes an organization identifies a need for a new staff member but for various reasons, including budget or corporate hiring freeze, the job is put on hold after candidates have been considered. It… Read More »

Tough Interview Questions and How to Ace Them!

Interview questions are intended to get to the very root of each individual’s background and determine if you are a viable candidate for the job. Every hiring manager has their own process when it comes to devising questions to ask potential employees. Here are six tough questions you could be asked and the best ways… Read More »